FAQs

The TSMC Museum of Innovation is located next to TSMC's global headquarters and Fab 12A (Morris Chang Building) in the Hsinchu Science Park.

Address: No. 1, Li-Hsin 7th Rd., Hsinchu Science Park

Phone: 886-3-5636968

E-mail: service@tsmcmoi.com

Website: www.tsmcmoi.com

The TSMC Museum of Innovation is open at the following times:
Monday~Friday: 09:00~17:00 Saturday: 10:00~17:00
Closed: Sundays, national holidays, and other days that will be officially announced

At present, reservations are required for admission to the Museum. Reservations can be made online (www.tsmcmoi.com) or by phone (886-3-5636968).

Reminder: Online reservations can be made 24 hours a day for reservations starting the next day to the end of the next month. Please complete your reservation before noon on the day prior to your visit.

We are officially open on Monday, December 5th, 2016.

Admission to the Museum is free. At present, reservations are required. To make your reservations, please go to the Online Reservation page of the museum's website.

Reminder: Online reservations can be made 24 hours a day for reservations starting the next day to the end of the next month. Please complete your reservation before noon on the day prior to your visit.

We apologize that the tours for this month and the next are full. The exhibits in the Museum are permanent. You can make reservations for the new tours beginning at 9 AM on the first of next month. Thank you very much for your patience.

Your reservation is successfully completed when you see the message "Your reservation is successfully completed!" The system will also send a confirmation to your e-mail address. Please provide your reservation information (including the reservation code) to museum personnel upon entry. We also suggest that you use the My Reservation function after making your reservation to check whether your reservation date/time is correct.

Reminder: We do not send individual notifications regarding unsuccessful logins and queries caused by incorrect information given during the reservation process. If you cannot log in to view your reservation, please call our service line at 886-3-5636968.

The Museum does not sell any souvenirs. We apologize for any inconvenience this may cause.

You can look up your reservation code on the twenty-four-hour online reservation website by typing in the cell phone number and e-mail address that you provided when making your reservation. Or please call our service line at 886-3-5636968.

Reminder: We do not send individual notifications regarding unsuccessful logins and queries caused by incorrect information given during the reservation process. If you cannot log in to view your reservation, please call our service line at 886-3-5636968.

Please provide your cell phone number of e-mail address, the time of the tour you reserved, and the name of the contact person. We will look it up on the system and get back to you as soon as possible.

If you would like to cancel your reservation, please cancel it online before noon on the day prior to the reserved date. To protect other visitors' interests, those who fail to show at the reserved time 3 times without prior notice or cancelation beforehand will be unable to make reservations in the future, and any other reservations made will be cancelled automatically.

Reminder:The cancel function will not be available in the online reservation system after noon on the day before the reserved date. Please make cancellations before that time. Thank you for your cooperation.

To protect the rights of other visitors, we urge that cancelations be made before noon on the day prior to the reserved date. In the event of a cancelation, the system will display the quota available for other visitors. At present, we do not have waitlists or allow walk-in visitors. We apologize for any inconveniences this may cause. Individuals who fail to show at the reserved time without prior notice or cancelation beforehand for three or more times within a year will be unable to make reservations in the future, and any other reservations made by said individual will be cancelled automatically.

Reminder:The cancel function will not be available in the online reservation system after noon on the day before the reserved date. Please make cancellations before that time. Thank you for your cooperation.

Each visit duration is 90 minutes, including a 40-50 minute Guided Tour by professional docent from the museum, or a 30 minute tour with an Audio Guide. If you cannot arrive on time, your visit will be shortened. We apologize for any inconvenience this may cause.

Reminder:
1. Only visitors who are age 7 and above are allowed in the Museum. We apologize for any inconvenience this may cause.
2. If you book for Audio Guide Tour, please notice that each Audio Guide device requires a single valid photo ID.
 

Please provide your reservation code to museum personnel upon entry. Also, we suggest that you arrive 5 minutes ahead of time to complete the check-in process.

Reminder: If you book for Audio Guide Tour, please notice that each Audio Guide device requires a single valid photo ID.

To maintain visit quality and safety, only visitors who are age 7 and above are allowed in the Museum. We apologize for any inconvenience this may cause.

At present, reservations are required for admission to the Museum. We apologize for any inconvenience this may cause. For parties containing between 1 and 15 people, please make your reservation directly on the Online Reservation page on the museum's website. For large groups with more than 15 people, please call us at 886-3-5636968 directly, or send us an e-mail to service@tsmcmoi.com.

To ensure visit quality, we need to maintain the number of visitors in museum. We apologize for any inconveniences this may cause.

The Museum has no plans to expand at this time. We apologize for any inconveniences this may cause.

The Museum provides Guided Tour in Mandarin and English, and Audio Guide Tour in Mandarin, English, and Japanese. 

Reminder: If you book for Audio Guide Tour, please notice that each Audio Guide device requires a single valid photo ID.

The "The World of Semiconductor" exhibit was a collaboration between the TSMC Foundation and the National Museum of Natural Science. The objective of this exhibit is to promote popular science education and give the public a basic understanding of the connections between the semiconductor industry and everyday life.

Please refer to the Getting Here for transportation. The Museum provides free parking lots for visitors who book their visits in advance. Please present your reservation form to parking personnel at the parking lot entrance. However, due to a limited number of parking spaces, we cannot guarantee vacancy. If the parking lots are full, please find a parking space in the area surrounding the Museum. Please also note that your vehicle may only enter the parking lot 30 minutes before the time of your reservation. After your visit, please drive your vehicle out of the parking lot within 30 minutes. We apologize for any inconvenience this may cause. Thank you for your cooperation.

The Museum provides free parking lots for visitors who book their visits in advance. Please present your reservation form to parking personnel at the parking lot entrance. However, due to a limited number of parking spaces, we cannot guarantee vacancy. If the parking lots are full, please find a parking space in the area surrounding the Museum. Please also note that your vehicle may only enter the parking lot 30 minutes before the time of your reservation. After your visit, please drive your vehicle out of the parking lot within 30 minutes. We apologize for any inconvenience this may cause. Thank you for your cooperation.

The walk from the parking lot to the Museum takes approximately five minutes. On rainy days, we suggest that you drop off your companions at the entrance of the Museum before parking your car. We apologize for any inconveniences this may cause.

To maximize visit quality, please do not eat, drink, smoke, chew gum, or chew betel nuts within the museum.

The Museum is equipped with accessible ramps and restrooms.

Due to limited space, we do not provide wheelchair rentals. We apologize for any inconvenience this may cause.

Guide dogs on duty are allowed in the Museum, but no other pets are allowed on the premises. We suggest that visitors with pets make reservations for pet sitting at a pet hotel nearby.

At present, there are no sign language or braille guided tours available in the Museum. We apologize for any inconvenience this may cause.

Although photography is allowed in the Museum, flash photography, selfie sticks, monopods, tripods, and video or audio recording are not permitted. We apologize for any inconvenience this may cause. We also encourage visitors to take advantage of our group photo spot located in front of the Museum's entrance.

A group photo spot located in front of the Museum's entrance is available. We encourage visitors to take advantage of it. Also, although photography is allowed in the Museum, flash photography, selfie sticks, monopods, tripods, and video or audio recording are not permitted. We apologize for any inconvenience this may cause.

The exhibits currently displayed in the Museum are permanent exhibits. There are no special exhibitions at this time. We apologize for any inconvenience this may cause.

There are some small storage lockers in the Museum. Upon entry into the Museum, please check any backpacks, travel bags, luggage, or full-size umbrellas larger than A4 size paper in the check room.

To maximize visit quality, please refrain from wearing slippers/flip-flops into the Museum. Thank you for your cooperation.